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knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair. Experience with supporting enterprise environments
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knowledge of current Windows and/or Mac OS X operating systems, network troubleshooting (LAN/wireless), and performing hardware diagnostics and repair. Experience with supporting enterprise environments
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higher technical skills are required to resolve the issue. Assist with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless
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higher technical skills are required to resolve the issue. Assist with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless
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and wireless). Maintains documentation of end-user support activities and procedures. Serves as a technical resource for users assisting in moderate to complex issues. COMPUTER AND PERIPHERAL HARDWARE